Refund policy

Returns & Refunds Policy

Returns

We want you to love your race team merchandise. If something isn’t right, here’s how returns work:

  • You may request a return within 14 days of receiving your order

  • Items must be unused, unworn, unwashed, and in original condition with tags attached

  • Returns are accepted for incorrect, faulty, or damaged items only

Please note:

  • Change-of-mind returns are not accepted

  • Custom or limited-edition items are non-returnable, unless faulty

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

  • Approved refunds will be processed to your original payment method

  • Refunds are issued within 5–10 business days

  • Original shipping costs are non-refundable, unless the item is faulty or incorrect

Exchanges

If you received the wrong item or a faulty product, we’re happy to exchange it (subject to stock availability).

  • Exchanges must be requested within 14 days of delivery

  • If the item is out of stock, a refund will be issued instead

Faulty or Damaged Items

If your item arrives damaged or faulty:

  1. Contact us within 7 days of delivery

  2. Include your order number and clear photos of the issue

  3. We’ll arrange a replacement or refund at no extra cost

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked shipping service, as we can’t guarantee receipt of returned items

How to Start a Return

Email us at admin@jmspaintingnsw.com.au with:

  • Order number

  • Item(s) you wish to return

  • Reason for return

Our team will guide you through the next steps.

Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law, which cannot be excluded.